Last Updated: 21.08.2023

Welcome to Miramoon (“us”, “we”, or “our”). This Return and Cancellation Policy outlines the terms and conditions governing product returns, exchanges, cancellations, and refunds when you make a purchase on our website https://miramoon.gr  (the “Website”). Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms described below.

Return and Exchange Policy

  1. Returns: We accept returns within [number] days from the date of delivery. To initiate a return, please contact our customer support at info@miramoon.gr. Items must be returned in their original condition, unused, and in their original packaging. A return shipping fee may apply, and the cost will be deducted from your refund.
  2. Exchanges: If you receive a defective or damaged product, please contact us within [number] days of delivery. We will provide instructions for returning the item, and upon receipt, we will send you a replacement. Exchanges are subject to product availability.
  3. Refunds: Refunds will be issued to the original payment method used for the purchase, minus any applicable fees. Please allow [number] business days for the refund to be processed after we receive the returned item.

Cancellation Policy

  1. Cancellation Before Shipping: You may cancel an order before it has been shipped. To cancel an order, please contact us at info@miramoon.gr. If your order has not been processed for shipping, we will cancel the order and issue a full refund.
  2. Cancellation After Shipping: If you wish to cancel an order after it has been shipped, you must follow our return process as outlined above. Once the item is returned and received, we will process a refund minus any applicable fees.

Exceptions

Please note that certain items, such as personalized or customized products, may not be eligible for returns or exchanges unless they are defective or damaged upon delivery. Additionally, products that have been used or are not in their original condition may not be eligible for returns or exchanges.

Return and Cancellation Process

To initiate a return, exchange, or cancellation, please follow these steps:

  1. Contact our customer support at info@miramoon.gr to request a return or cancellation and provide your order details.
  2. Wait for our customer support team to respond with instructions on how to proceed.
  3. If applicable, package the item securely and ship it back to us according to the provided instructions.
  4. Once we receive the returned item and inspect its condition, we will process the refund or exchange accordingly.

Contact Us

If you have any questions about our Return and Cancellation Policy or need assistance with a return or cancellation, you can contact our customer support at info@miramoon.gr.

By placing an order with us, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Cancellation Policy.